Refund Policy
Thank you for your purchase. We hope you are satisfied with your order. If for any reason you are not completely happy, you may return your purchase within 30 days of delivery.
Return Period
You can return your purchase within 30 days of delivery without providing a reason. Please ensure the return package is sent back to us within this 30-day period.
Return Conditions
- Items must be returned unworn, unwashed, and with original tags attached.
- Shipping costs are non-refundable.
- We do not offer direct exchanges. If you'd like to exchange an item, you can return your order for a refund or choose store credit with an added bonus.
Refund Options
- Store Credit (+15% Bonus): Get your refund faster with 15% extra value! Processed within 2–3 business days of receiving your return.
- Original Payment Method: Refunds to your original payment method typically take 7–10 business days after your return has been processed.
Exchanges
Exchanges are subject to stock availability. If your desired item is out of stock, our team will contact you to discuss an alternative. Shipping for the replacement item is free of charge within United States.
Damaged or Faulty Items
Received a damaged or faulty item? Please contact us immediately at info@elevar-shoes.com — under United States Consumer Law, you're entitled to a repair, replacement, or refund for items that are faulty, not as described, or don't do what they're supposed to do.
Return Shipping Costs
Return shipping costs are the customer's responsibility for change-of-mind returns and may vary by carrier. We recommend using a tracked shipping method and retaining proof of postage until your return has been processed.
Return Processing
Once received at our warehouse, your return will be processed within 10 business days. Please allow up to 7 business days for the refund to appear in your account.
Contact
Questions? Reach out to us at info@elevar-shoes.com. We're happy to help.